Privacy Policy – Volunteer Vacations | Discover Corps

Privacy Policy

  1. Our Organization

Discover Corps is a part of Terra Education, Inc. Our mission at Discover Corps is to inspire travelers to become advocates for our planet’s natural wonders, cultural treasures, and local communities. We accomplish this through immersive and sustainable travel experiences for families and adults.

Our U.S. Postal Address is:
Discover Corps
10509 San Diego Mission Rd, Ste S
San Diego, CA 92108

We can be reached by telephone at 1-619-758-3030 or by email at info@discovercorps.com.

Our Data Protection Officer is Korissa Zanrosso and she can be reached at korissa@experiencegla.com.

Our representative for the E.U. is Peter Mombaur and he can be reached at peter@terraeducation.com.

2. Our Promise to You
At Discover Corps, one of our top priorities is making sure that the information we have about you is protected and secure. We value our relationship with you and are absolutely committed to preserving your privacy.

3. Information We Collect
We collect information from visitors to our web properties who complete forms, such as Request for Information Forms (RFIs) and Enrollment Forms, as well as through information voluntarily provided to us by a visitor, such as resumes and cover letters. This information is collected and stored as part of our customer service, admissions and travel coordination processes.

Information we collect on RFI forms may include, but is not limited to, the following items:

  • Name of Respondent (first/last)
  • Email Address
  • Desired Travel Location (Africa/Asia/South America/Latin America)
  • Mailing Address
  • Phone Number

Information we collect on Enrollment forms includes all pertinent information required to enroll on and travel to our programs, including detailed medical notes, credit card numbers, travel itineraries and more.

Data Use and Processing
We use any information we collect to provide important information and ensure safe travel for enrolled travelers and to market programs and related offers/services to prospective travelers. All the data we collect and process is for the final purpose of enrolling travelers on Discover Corps trips, or providing a best-in-class travel experience for those travelers enrolled on our programs.

Email
We maintain an internal email list of all persons who have had email correspondence with our organization, filled out forms/fields on our web properties, enrolled on our programs or otherwise provided Discover Corps with their email address.

We may use this list to send updates, promotions and announcements regarding our trips, as well as related content.

You are never under any obligation to remain on the email list, and can remove your email address from the list at any time by clicking “unsubscribe” at the bottom of any email, or sending an email to info@discovercorps.com with the subject line Unsubscribe from Discover Corps and specify that you’d like to have your email removed from our list.

If you’d like to remain in our email database, but would prefer to online receive specific kinds of emails (for example, emails from our travel coordination team on your upcoming trip), please email info@discovercorps.com with the subject line Unsubscribe and simply specify the kinds of emails you’d like to receive or not receive.

Mail/Post
If you supply us with your postal address online, you may receive periodic mailings from us with information on our programs and related materials. Discover Corps is committed to environmentally-conscious printing policies and sends a low volume of materials through the mail, with the exception of sending our program catalog at the visitor’s request by filling out our ‘Request a Free Catalog’ form.

If you do not wish to receive such mailings, please let us know by sending a request to info@discovercorps.com with the subject line Unsubscribe and a note that you’d like to be removed from our mailing list. Please provide us with your first name, last name and address. We will be sure your address is removed from our mailing list.

Phone/Text
Persons who supply us with their phone numbers online will only receive phone contact from us regarding information or resources they have requested online, such as details about Discover Corps trips and the enrollment process.

If you provide us with your phone number online by form, or offline, you may receive phone calls and/or text messages from our representatives about the information you have requested.

If you would no longer like to receive phone calls  or text messages from us, you may let the GLA representative on the phone know, or send an email to info@discovercorps.com with the subject line Unsubscribe. In the email, please note whether you’d like to be removed from our calling list, our text message list, or both. We will be sure your phone number is removed from our calling/texting list upon receipt.

If you supply us with your postal address by phone, you may receive periodic mailings from us with information on updates and announcements. If you do not wish to receive such mailings, please let us know by sending a request to info@discovercorps.com with the subject line Unsubscribe. Please provide us with your first name, last name and address. We will be sure your address is removed from our mailing list.

All Other Personal Data
Any other data you supply Terra Education and/or Discover Corps, such as your name or desired travel location, may be used to provide you with information on our programs, content related to our program offerings and details regarding travel to/preparation for your program or trip.

If you would like to opt out of keeping any specific piece of information on our database or contact lists, please email info@discovercorps.com with the subject line Unsubscribe, and simply specify which data you’d like us to remove. You may also request removal of all personal data from our database or contact lists using the same method and stating that your request for all personal data to be removed.

4. How We Share Information
The email list we maintain is for internal use only and will not be sold or conveyed to any party outside of Terra Education or its subsidiaries, such as Discover Corps.

Furthermore, while we may use tools or software or social media platforms from third party companies, we do not exchange email lists or other sensitive information with any other company. If you choose to use these third party features or functions, you may be asked to create an account with a third party provider, and by doing so, agree to the privacy policy of that third party.

With respect to ad servers, we do not partner with or have special relationships with any ad server companies. We will only share email addresses as required by law.

We do not share any personal information about our travelers with anyone external to Terra Education, Inc. and its program partners, unless required by law.

Recipients for our stored data primarily include staff families and third parties bound by partnership or service agreements, such as our web development/server provider and advertising consultant. Third parties, such as public authorities, vendors or those not conducting regular activities with Discover Corps, will be limited in which data they have access to, as determined by our staff, with the highest priority given to privacy protection for user data in all cases unless compelled by law.

Data is primarily stored in the United States. However, given the international scope of our organization, data may be transferred abroad, including into and out of the United States and the European Economic Area. Protections are in-place to ensure security for all data transfers. Information on protection for data transfers is outlined in the ‘How We Protect Information’ section below.

5. How We Protect Information
We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site.

All information is kept in locked files or electronic files that are password protected and whose access rights are restricted to only those Discover Corps staff members who have a need to know.

The Discover Corps website and portal are secured through a Secure Sockets Layer. This technology enables link encryption between web servers and browsers, and the link ensures privacy and integrity for all data passing between the server and browser. Additionally, our website and portal utilize the HTTPS protocol for secure communications, and all of our online systems and external platforms dealing with sensitive data are password protected. We also have a team of expert web developers regularly checking the security of all our online systems.

Credit Cards and Other Confidential Information
All confidential information (such as credit card numbers) on our website is sent using the Internet security protocol known as “Secure Sockets Layer” or “SSL.” This is a certification and encryption technology designed to make using your credit card use as safe as possible. No one at Discover Corps has access to your entire credit card number, only the last four digits for identification purposes.

All other confidential information, such as medical forms, are secured through password-only access for approved users only.

Data Retention
Because Discover Corps travelers and their family members may travel with us more than once, and may later sign up for programs with our sister organizations such as Global Leadership Adventures, Discover Corps/Terra Education retains personal information on past travelers and related persons in perpetuity. Given the nature of our international travel program offerings, certain sensitive information must be kept on-file indefinitely to ensure the safety and wellbeing of our students, staff and local partners. This information is therefore retained in detailed travel/program logs in our database in the event such information is required for access and review at a later date.

Prospective traveler information will be kept for a period based on continued eligibility for enrollment on Discover Corps or other Terra Education programs, as determined by internal staff.

6. Former Participants
We do not share personal information about our former travelers with anyone, unless explicitly agreed upon by the traveler. An exception to this policy would be information disclosures required by law, e.g. a subpoena.

We do not share information about our former travelers with companies outside of our organization that may use the information for their own marketing purposes.

7. Pixels, Cookies and Tracking
Discover Corps uses pixels, cookies and other tracking technologies to help us provide customized ads and messages to our audience, based on how you entered or interacted with our website.

Discover Corps and our third party providers may use cookies, pixels, JavaScript, local storage, log files, and other methods to automatically collect and log information about your activities on our website and across third party sites or online services connected to our web properties. We may use this information to best serve customized ads, pop-ups and other communications to visitors; however, Discover Corps will never sell or otherwise share this data with outside parties.

Cookies
We use “cookies” to monitor how people use our website. A cookie is not software and therefore cannot alter your computer or computer files or software in any way. It is a piece of information that is stored on your computer’s hard drive which records how you have used the Discover Corps website.

Our cookie records no other information unrelated to Discover Corps. If you do not want to allow cookies in your browser, most browsers allow you to delete or reject cookies. You must alter your browser settings to reject cookies or to alert you when a website tries to put a cookie on your computer. Disabling cookies may limit your ability to use the certain online services.

Pixels
We use pixels to identify and track visitors to our website, similar to the use of cookies. Pixels, like cookies, allow us to personalize ads and other content, and to determine which actions visitors have taken on our website, in our emails, and related platforms.

Tracking
Discover Corps uses third party software to track views, clicks, conversion and other engagement metrics of our users, particularly through platforms such as Google Analytics and Google AdWords, among others. All user engagement tracking and related monitoring are consistent with industry best practices and any information acquired is used for proprietary purposes only.

8. Privacy of Minors and Family Data

Minors
Discover Corps does not knowingly or willing collect personal information from persons under 13 years of age, or knowingly allow such persons to sign up for services on our website. If we are made aware that we have collected sensitive information provided by a minor under the relevant age, as required by law without parental consent, we will take immediate action to remove that data.

9. Access to Your Information
If you would like to know exactly what personal information Discover Corps has collected about you, we will be happy to share it with you. This includes transaction information (e.g., dates on which you made payments, amounts and types of payments), communications that the consumer/visitor has directed to our site (e.g., emails, customer inquiries, etc.), and contact information (e.g., name, address, phone number).

Please email info@discovercorps.com with a request to review this information.

10. Your Rights
As a visitor to GLA’s web properties, you are entitled to certain rights, as outlined below.

Rights to Personal Data
Discover Corps and Terra Education acknowledge your rights to:

  • Access your personal data
  • Object to the processing of your personal data (such as for marketing purposes)
  • Rectify or erase your personal data
  • Export your personal data
  • Withdraw consent for the use of your personal data
  • Know how we collected your personal data (including publicly available data)

Rights in Regards to Automation
Discover Corps and Terra Education may also use automation to implement certain actions, or to flag certain activities on our websites or related web properties. This automation is designed to provide tailored experiences and information to visitors.

While some automation may be used to screen applicants to our programs, automation is not used to determine eligibility for enrollment on any of our programs. Persons working for Discover Corps and Terra Education will always make final determinations in regards to eligibility for enrollment on or expulsion from our programs.

Automation may also be used to determine which users we market to, based on attributes including, but not limited to, location, age group, search term and interest.

If you have any questions in regards to which website features have automated components or functions, please email info@discovercorps.com to relay your question.

11. GDPR Compliance
Discover Corps and Terra Education have updated our Privacy Policy and practices to meet all General Data Protection Regulation (GDPR) standards.

If you feel any item in our privacy policy is not in alignment with GDPR standards, or would simply like to confirm a specific feature of our privacy policy, please email info@discovercorps.com with the subject line GDPR and we’ll be happy to assist.

Discover Corps and Terra are committed to the privacy and protection of all user data, and staff periodically review privacy policies and practices to ensure our organization is up-to-date on all best practices and regulations.

12. Recourse
If you feel that this website is not following its stated information policy, you may contact us at the above addresses or phone number, The DMA’s Committee on Ethical Business Practices at mgoldberger@the-dma.org, state or local chapters of the Better Business Bureau, the state or local consumer protection office, The Federal Trade Commission by phone at 202.FTC-HELP (202.382.4357) or electronically at www.ftc.gov/ftc/complaint.htm.

13. Opting Out
Terra Education and Discover Corps collect personal information to help market our programs and communicate information to our prospective or enrolled travelers.

To opt out of any data collection or communication, including but not limited to emails, phone calls, text messages and mailings, please email info@discovercorps.com with the subject line Unsubscribe and an explanation of which features (or all features) you’d like to opt out of, and we will take quick action to remove you and your personal information from the corresponding features.

14. Changes to the Privacy Policy
Any data or information we collect is subject to the Privacy Policy in effect at the time said information was collected. However, we may revise or edit the Privacy Policy periodically.

If a revision is considered material, as determined solely by us, we will notify users. The most recent revision of the Privacy Policy, currently in effect, is posted to our Privacy Policy Page.

If you have any questions about this Privacy Policy, please let us know at info@discovercorps.com.

As Seen In

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